Effective Date: [10/12/2024]
Introduction
Privacy Policy for Godroom Mobile App (Taxi Service Application)
Godroom is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Godroom mobile application (the "App"), a taxi service platform. Please read this Privacy Policy carefully. By using the App, you consent to the practices described herein.
1. Information We Collect
When you use the Godroom mobile app, we may collect different types of information from and about you, including:
1.1 Personal Information
Account Information: When you register an account, we collect your name, phone number, email address, and other identification details. Payment Information: For transactions, we collect payment details such as credit card information or other payment data. Location Data: We collect your real-time location when using the App to match you with nearby drivers or provide route tracking services.
1.2 Usage Information
App Activity: We track your usage of the App, including bookings, ride history, and interactions with customer support. Device Information: Information about the device you use to access the App, such as your device model, operating system, and mobile network information.
1.3 Automatically Collected Information
Log Data: We collect log files such as IP addresses, browser types, and pages visited to improve our service and for security purposes. Cookies & Tracking Technologies: We use cookies, beacons, and similar technologies to analyze user behavior and improve the App's performance.
2. How We Use Your Information
We may use your information for a variety of purposes, including:
To provide, operate, and maintain the Godroom taxi service.
To process and manage bookings and payments.
To send you notifications regarding your ride status, driver arrival, and other updates.
To improve the user experience by analyzing usage trends and preferences.
To provide customer support and respond to inquiries.
To send promotional messages, offers, and updates (with your consent).
For legal and security purposes, including fraud detection and prevention.
3. How We Share Your Information
We do not sell or rent your personal information. However, we may share your data in the following circumstances:
With Drivers: Your name, pickup location, and contact information will be shared with drivers to facilitate your ride.
With Service Providers: We may share information with third-party vendors, such as payment processors, cloud storage providers, and customer service platforms, to facilitate the functionality of the App.
For Legal Reasons: We may disclose your information when required to comply with legal obligations, respond to lawful requests, or enforce our Terms of Service.
With Your Consent: We may share your data with third parties for purposes other than those described here, provided we have your explicit consent.
4. Data Security
We implement a variety of security measures to protect your personal data, including encryption and secure server technologies. However, no system can guarantee 100% security, and we encourage you to take precautions to protect your own data.
5. Your Choices and Rights
You may exercise the following rights regarding your personal information:
Access & Update: You can access and update your account information directly in the App.
Delete Your Account: You may request to delete your account and personal information by contacting customer support.
Opt-Out of Marketing Communications: You can opt-out of promotional messages by adjusting your preferences in the App or using the unsubscribe link in emails.
6. Third-Party Services
Our App may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of these third parties, and we encourage you to review their privacy policies.
7. Children's Privacy
Godroom is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected such data, we will take steps to delete it.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will notify you by updating the "Effective Date" at the top of this document. We encourage you to review this Policy periodically.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: support@godroom.in
Phone: 7494577948
Lime Road, Gurgaon, India